How long will it take to receive my order?

Once you have placed your order, it will be processed and shipped within 2-3 business days. Our bands are made in small batches to limit waste production. Our unique relationship with suppliers allows us to offer direct shipping from the factory, cutting costs and environmental impact dramatically. Depending on the items you ordered, your order will arrive within 2-5 business days.

How can I track my order?

Once your order has been shipped, you will automatically receive an email with your order details and tracking number (usually within 24-48 hours of placing your order). For questions regarding shipping and order tracking, feel free to email us at support@nygonbands.com.

My package has not arrived yet, is this normal?

Due to high demand and international freight requirements, shipping may be delayed. If you have any questions or concerns about your order, please email us at support@nygonbands.com.

My order arrived damaged, can I get a refund?

In rare cases, products may become damaged in transit. If that's the case, please email us at support@nygonbands.com with pictures of the damage and we will replace your order or issue you a full refund immediately.

I am not satisfied with my order, can I return it?

In the case that you are not satisfied with your order, email us at support@nygonbands.com and we will make it right immediately. We rely on repeat business and will do everything we can to make sure you are satisfied.

How do I contact you?

For the fastest response, please email us at support@nygonbands.com. 99% of the time, we will get back to you within 24 hours.

Can I trust you?

Absolutely. We accept payment by credit card via the strongest financial encryption technology on the market, as well as via PayPal. Additionally, NyGon Bands is constantly monitored by a team of customer service experts to ensure the utmost satisfaction of our customers.

How much of my money gets donated?

15% of all proceeds will be donated to non-profit organizations that are dedicated to the rescue, research, and rehabilitation of sea turtles.